ejgperiongmail.com Posted July 22, 2021 Share Posted July 22, 2021 Hi, Good Day, I just want to know if what can be the problem when some devices, specially mobile phones cannot play the streams? I tried to remote inspect using chrome (a mobile phone is connected), then I noticed that the webrtc adaptor callback is always getting 'play_finished'. This is with or without VPN. Let me know if I can provide something to help with the checking. Also, We use enterprise edition in aws ec2, so it is paid,And we already submitted an email, but no one replies. Regards, Link to comment Share on other sites More sharing options...
0 ejgperiongmail.com Posted July 22, 2021 Author Share Posted July 22, 2021 Console Log: sent message:{"command":"play","streamId":"117023572753342422146943","room":"","trackList":[],"viewerInfo":""} websocket_adaptor.js:55 received remote description type for stream id: 117023572753342422146943 type: offer webrtc_adaptor.js:1082 stream id in init peer connection: 117023572753342422146943 close stream id: 117023572753342422146943 webrtc_adaptor.js:972 onTrack webrtc_adaptor.js:977 Received remote stream webrtc_adaptor.js:972 onTrack webrtc_adaptor.js:1312 try to create answer for stream id: 117023572753342422146943 2webrtc_adaptor.js:1389 Candidate is added for stream 117023572753342422146943 webrtc_adaptor.js:1317 created answer for stream id: 117023572753342422146943 websocket_adaptor.js:136 sent message:{"command":"takeConfiguration","streamId":"117023572753342422146943","type":"answer","sdp":"v=0\r\no=- 1564323692204006060 2 IN IP4 127.0.0.1\r\ns=-\r\nt=0 0\r\na=group:BUNDLE audio video\r\na=msid-semantic: WMS\r\nm=audio 9 UDP/TLS/RTP/SAVPF 111 110\r\nc=IN IP4 0.0.0.0\r\na=rtcp:9 IN IP4 0.0.0.0\r\na=ice-ufrag:AcbI\r\na=ice-pwd:LTt2bkGXg8JeTmVf5kJvqTbp\r\na=ice-options:trickle\r\na=fingerprint:sha-256 A3:74:D2:0F:25:83:AD:59:CC:C1:DF:AC:0A:00:B1:86:7F:F1:43:FB:56:99:F4:DE:B8:59:77:31:8A:90:05:DE\r\na=setup:active\r\na=mid:audio\r\na=extmap:1 urn:ietf:params:rtp-hdrext:ssrc-audio-level\r\na=extmap:2 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time\r\na=extmap:3 http://www.ietf.org/id/draft-holmer-rmcat-transport-wide-cc-extensions-01\r\na=recvonly\r\na=rtcp-mux\r\na=rtpmap:111 opus/48000/2\r\na=rtcp-fb:111 transport-cc\r\na=fmtp:111 minptime=10;useinbandfec=1\r\na=rtpmap:110 telephone-event/48000\r\nm=video 9 UDP/TLS/RTP/SAVPF 96 97 98 99 100\r\nc=IN IP4 0.0.0.0\r\na=rtcp:9 IN IP4 0.0.0.0\r\na=ice-ufrag:AcbI\r\na=ice-pwd:LTt2bkGXg8JeTmVf5kJvqTbp\r\na=ice-options:trickle\r\na=fingerprint:sha-256 A3:74:D2:0F:25:83:AD:59:CC:C1:DF:AC:0A:00:B1:86:7F:F1:43:FB:56:99:F4:DE:B8:59:77:31:8A:90:05:DE\r\na=setup:active\r\na=mid:video\r\na=extmap:14 urn:ietf:params:rtp-hdrext:toffset\r\na=extmap:2 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time\r\na=extmap:13 urn:3gpp:video-orientation\r\na=extmap:3 http://www.ietf.org/id/draft-holmer-rmcat-transport-wide-cc-extensions-01\r\na=extmap:5 http://www.webrtc.org/experiments/rtp-hdrext/playout-delay\r\na=extmap:6 http://www.webrtc.org/experiments/rtp-hdrext/video-content-type\r\na=extmap:7 http://www.webrtc.org/experiments/rtp-hdrext/video-timing\r\na=extmap:9 http://www.webrtc.org/experiments/rtp-hdrext/color-space\r\na=recvonly\r\na=rtcp-mux\r\na=rtcp-rsize\r\na=rtpmap:96 VP8/90000\r\na=rtcp-fb:96 goog-remb\r\na=rtcp-fb:96 transport-cc\r\na=rtcp-fb:96 ccm fir\r\na=rtcp-fb:96 nack\r\na=rtcp-fb:96 nack pli\r\na=rtpmap:97 rtx/90000\r\na=fmtp:97 apt=96\r\na=rtpmap:98 red/90000\r\na=rtpmap:99 rtx/90000\r\na=fmtp:99 apt=98\r\na=rtpmap:100 ulpfec/90000\r\n"} 2webrtc_adaptor.js:1389 Candidate is added for stream 117023572753342422146943 VM18 player.html:465 pong notification received VM18 player.html:297 play finished 12VM18 player.html:465 pong notification received Link to comment Share on other sites More sharing options...
0 ejgperiongmail.com Posted July 22, 2021 Author Share Posted July 22, 2021 Server Log: 2021-07-22 14:05:50,352 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - setting remote description for stream Id 117023572753342422146943 for 313263760 2021-07-22 14:05:50,352 [network_thread - 11935] INFO org.webrtc.Logging - Tag:WebRtcAudioTrackExternal - Message:GetPlayoutUnderrunCount 2021-07-22 14:05:50,352 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - onSignalingChange : STABLE 2021-07-22 14:05:50,353 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - IceConnectionState: CHECKING instance: 313263760 2021-07-22 14:05:50,353 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - Timing:onSetSuccess takes 276ms hash:313263760 2021-07-22 14:05:50,353 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - onSetSuccess for stream Id 117023572753342422146943 2021-07-22 14:05:50,354 [Thread-30] INFO i.a.streamsource.StreamFetcher - last dts4075271338 is bigger than incoming dts 4137779242 2021-07-22 14:05:50,354 [Thread-30] INFO i.a.streamsource.StreamFetcher - dts (4137779243) is bigger than pts(4075271338) 2021-07-22 14:05:50,354 [EncoderQueue - 11943] INFO i.a.e.w.c.VirtualVideoEncoderFactory - createEncoder: VP8 for factory: 836786195 2021-07-22 14:05:50,354 [EncoderQueue - 11943] INFO i.a.e.w.codec.VirtualVideoEncoder - initEncode: 1 x 1. @ 300kbps 60fps automaticResizeOn: true adjusted bitrate: 10000000 for client: 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-1] WARN i.a.enterprise.webrtc.WebRTCClient - It's still not streaming so stop the webrtc client for stream: 117023572753342422146943 and client:313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Stop is called for 117023572753342422146943 for 313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Disposing audio source for stream Id 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Closing and disposing peer connection for stream Id 117023572753342422146943 for 313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO org.webrtc.Logging - Tag:WebRtcAudioTrackExternal - Message:GetPlayoutUnderrunCount 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - IceConnectionState: CLOSED instance: 313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - Stop is already called for 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - onSignalingChange : CLOSED 2021-07-22 14:05:55,084 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Closing peer connection factory for 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,085 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Stopping webrtc client number of send audio packet call: 0 send video packet call: 0 client id: 313263760 Link to comment Share on other sites More sharing options...
0 ejgperiongmail.com Posted July 22, 2021 Author Share Posted July 22, 2021 I'm not sure if I capture all on server log for that particular device because our log is polluted by dts: 2021-07-22 14:05:55,095 [Thread-31] INFO i.a.streamsource.StreamFetcher - last dts4075793852 is bigger than incoming dts 4136510313 2021-07-22 14:05:55,095 [Thread-31] INFO i.a.streamsource.StreamFetcher - dts (4136510314) is bigger than pts(4075793852) 2021-07-22 14:05:55,106 [Thread-24] INFO i.a.streamsource.StreamFetcher - last dts4075794779 is bigger than incoming dts 4137962459 2021-07-22 14:05:55,106 [Thread-24] INFO i.a.streamsource.StreamFetcher - dts (4137962460) is bigger than pts(4075794779) Hope those logs were enough, Link to comment Share on other sites More sharing options...
0 Ant Media Support Posted July 23, 2021 Share Posted July 23, 2021 Hello Ejgperion, Thank you for the logs. Can you please refer to my previous mail. It would be great if you can provide the dashboard credentials, you can change the same later. I have tested the stream by playing in Mobile browser and it worked fine for me. So if you can provide the related info or a reproduce scenario, it will help us to understand the same. Also, you can refer to our WebRTC SDKs https://github.com/ant-media/Ant-Media-Server/wiki/WebRTC-SDKs -- Best Regards, Mohit Dubey Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Thu, 22 Jul at 5:27 PM , ejgperion@gmail.com <ejgperion@gmail.com> wrote: I'm not sure if I capture all on server log for that particular device because our log is polluted by dts: 2021-07-22 14:05:55,095 [Thread-31] INFO i.a.streamsource.StreamFetcher - last dts4075793852 is bigger than incoming dts 4136510313 2021-07-22 14:05:55,095 [Thread-31] INFO i.a.streamsource.StreamFetcher - dts (4136510314) is bigger than pts(4075793852) 2021-07-22 14:05:55,106 [Thread-24] INFO i.a.streamsource.StreamFetcher - last dts4075794779 is bigger than incoming dts 4137962459 2021-07-22 14:05:55,106 [Thread-24] INFO i.a.streamsource.StreamFetcher - dts (4137962460) is bigger than pts(4075794779) Hope those logs were enough, On Thursday, July 22, 2021 at 10:26:33 PM UTC+8 ejgperion@gmail.com wrote: Server Log:2021-07-22 14:05:50,352 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - setting remote description for stream Id 117023572753342422146943 for 313263760 2021-07-22 14:05:50,352 [network_thread - 11935] INFO org.webrtc.Logging - Tag:WebRtcAudioTrackExternal - Message:GetPlayoutUnderrunCount 2021-07-22 14:05:50,352 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - onSignalingChange : STABLE 2021-07-22 14:05:50,353 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - IceConnectionState: CHECKING instance: 313263760 2021-07-22 14:05:50,353 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - Timing:onSetSuccess takes 276ms hash:313263760 2021-07-22 14:05:50,353 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - onSetSuccess for stream Id 117023572753342422146943 2021-07-22 14:05:50,354 [Thread-30] INFO i.a.streamsource.StreamFetcher - last dts4075271338 is bigger than incoming dts 4137779242 2021-07-22 14:05:50,354 [Thread-30] INFO i.a.streamsource.StreamFetcher - dts (4137779243) is bigger than pts(4075271338) 2021-07-22 14:05:50,354 [EncoderQueue - 11943] INFO i.a.e.w.c.VirtualVideoEncoderFactory - createEncoder: VP8 for factory: 836786195 2021-07-22 14:05:50,354 [EncoderQueue - 11943] INFO i.a.e.w.codec.VirtualVideoEncoder - initEncode: 1 x 1. @ 300kbps 60fps automaticResizeOn: true adjusted bitrate: 10000000 for client: 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-1] WARN i.a.enterprise.webrtc.WebRTCClient - It's still not streaming so stop the webrtc client for stream: 117023572753342422146943 and client:313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Stop is called for 117023572753342422146943 for 313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Disposing audio source for stream Id 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Closing and disposing peer connection for stream Id 117023572753342422146943 for 313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO org.webrtc.Logging - Tag:WebRtcAudioTrackExternal - Message:GetPlayoutUnderrunCount 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - IceConnectionState: CLOSED instance: 313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - Stop is already called for 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - onSignalingChange : CLOSED 2021-07-22 14:05:55,084 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Closing peer connection factory for 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,085 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Stopping webrtc client number of send audio packet call: 0 send video packet call: 0 client id: 313263760 -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group.To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-server+unsubscribe@googlegroups.com.To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/f670a874-b290-458a-9977-30a3435a3ff6n%40googlegroups.com. 44716:1264838 Link to comment Share on other sites More sharing options...
0 ejgperiongmail.com Posted July 23, 2021 Author Share Posted July 23, 2021 Hello, I'm not sure If I received that mail that you mentioned. We are using the javascript sdk. but even the test page, player.html cannot be played on some devices. "I have tested the stream by playing in Mobile browser and it worked fine for me. So if you can provide the related info or a reproduce scenario, it will help us to understand the same." - Yes, some device works, some do not, it's really weird. We can arrange a remote session if you need (anydesk or teamviewer), we have a device that the video is not working. so we can check from there. Regards, Emman Link to comment Share on other sites More sharing options...
0 Ant Media Support Posted July 23, 2021 Share Posted July 23, 2021 Hi Emman, Can you please tell us on which device you are facing the issue. Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Fri, 23 Jul at 8:23 AM , ejgperion@gmail.com <ejgperion@gmail.com> wrote: Hello, I'm not sure If I received that mail that you mentioned. We are using the javascript sdk. but even the test page, player.html cannot be played on some devices. "I have tested the stream by playing in Mobile browser and it worked fine for me. So if you can provide the related info or a reproduce scenario, it will help us to understand the same." - Yes, some device works, some do not, it's really weird. We can arrange a remote session if you need (anydesk or teamviewer), we have a device that the video is not working. so we can check from there. Regards, Emman On Friday, July 23, 2021 at 12:48:10 PM UTC+8 support wrote: Hello Ejgperion, Thank you for the logs. Can you please refer to my previous mail. It would be great if you can provide the dashboard credentials, you can change the same later. I have tested the stream by playing in Mobile browser and it worked fine for me. So if you can provide the related info or a reproduce scenario, it will help us to understand the same. Also, you can refer to our WebRTC SDKs https://github.com/ant-media/Ant-Media-Server/wiki/WebRTC-SDKs -- Best Regards, Mohit Dubey Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Thu, 22 Jul at 5:27 PM I'm not sure if I capture all on server log for that particular device because our log is polluted by dts: 2021-07-22 14:05:55,095 [Thread-31] INFO i.a.streamsource.StreamFetcher - last dts4075793852 is bigger than incoming dts 4136510313 2021-07-22 14:05:55,095 [Thread-31] INFO i.a.streamsource.StreamFetcher - dts (4136510314) is bigger than pts (4075793852) 2021-07-22 14:05:55,106 [Thread-24] INFO i.a.streamsource.StreamFetcher - last dts4075794779 is bigger than incoming dts 4137962459 2021-07-22 14:05:55,106 [Thread-24] INFO i.a.streamsource.StreamFetcher - dts (4137962460) is bigger than pts (4075794779) Hope those logs were enough, On Thursday, July 22, 2021 at 10:26:33 PM UTC+8 ejgp...@gmail.com wrote: Server Log: 2021-07-22 14:05:50,352 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - setting remote description for stream Id 117023572753342422146943 for 313263760 2021-07-22 14:05:50,352 [network_thread - 11935] INFO org.webrtc.Logging - Tag:WebRtcAudioTrackExternal - Message:GetPlayoutUnderrunCount 2021-07-22 14:05:50,352 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - onSignalingChange : STABLE 2021-07-22 14:05:50,353 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - IceConnectionState: CHECKING instance: 313263760 2021-07-22 14:05:50,353 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - Timing:onSetSuccess takes 276ms hash:313263760 2021-07-22 14:05:50,353 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - onSetSuccess for stream Id 117023572753342422146943 2021-07-22 14:05:50,354 [Thread-30] INFO i.a.streamsource.StreamFetcher - last dts4075271338 is bigger than incoming dts 4137779242 2021-07-22 14:05:50,354 [Thread-30] INFO i.a.streamsource.StreamFetcher - dts (4137779243) is bigger than pts (4075271338) 2021-07-22 14:05:50,354 [EncoderQueue - 11943] INFO i.a.e.w.c.VirtualVideoEncoderFactory - createEncoder: VP8 for factory: 836786195 2021-07-22 14:05:50,354 [EncoderQueue - 11943] INFO i.a.e.w.codec.VirtualVideoEncoder - initEncode: 1 x 1. @ 300kbps 60fps automaticResizeOn: true adjusted bitrate: 10000000 for client: 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-1] WARN i.a.enterprise.webrtc.WebRTCClient - It's still not streaming so stop the webrtc client for stream: 117023572753342422146943 and client:313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Stop is called for 117023572753342422146943 for 313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Disposing audio source for stream Id 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Closing and disposing peer connection for stream Id 117023572753342422146943 for 313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO org.webrtc.Logging - Tag:WebRtcAudioTrackExternal - Message:GetPlayoutUnderrunCount 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - IceConnectionState: CLOSED instance: 313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - Stop is already called for 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - onSignalingChange : CLOSED 2021-07-22 14:05:55,084 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Closing peer connection factory for 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,085 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Stopping webrtc client number of send audio packet call: 0 send video packet call: 0 client id: 313263760 -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group. To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-serv...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/f670a874-b290-458a-9977-30a3435a3ff6n%40googlegroups.com. -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group. To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-server+unsubscribe@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/7a15d7cb-5f85-4c0a-8702-02b3ddc76df4n%40googlegroups.com. 44716:1264838 Link to comment Share on other sites More sharing options...
0 ejgperiongmail.com Posted July 23, 2021 Author Share Posted July 23, 2021 Hi, It's very intermittent, It happens on phones, laptops, pc. but currently, Galaxy a32 is the device we are testing that do not work. Scenarios: - same network, laptops is working, but phones is not. - wifi connection on phone will not work but lte will work Regards, Link to comment Share on other sites More sharing options...
0 Ant Media Support Posted July 23, 2021 Share Posted July 23, 2021 Hello Emman, It appears that there is some issue with network, either with symmetric NAT or Firewall. Can you please confirm if there is Firewall which might block traffic and whether UDP port range 5000-65000 is open. -- Best Regards, Mohit Dubey Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Fri, 23 Jul at 10:41 AM , ejgperion@gmail.com <ejgperion@gmail.com> wrote: Hi, It's very intermittent, It happens on phones, laptops, pc. but currently, Galaxy a32 is the device we are testing that do not work. Scenarios: - same network, laptops is working, but phones is not. - wifi connection on phone will not work but lte will work Regards, On Friday, July 23, 2021 at 3:10:02 PM UTC+8 support wrote: Hi Emman, Can you please tell us on which device you are facing the issue. Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Fri, 23 Jul at 8:23 AM Hello, I'm not sure If I received that mail that you mentioned. We are using the javascript sdk. but even the test page, player.html cannot be played on some devices. " I have tested the stream by playing in Mobile browser and it worked fine for me. So if you can provide the related info or a reproduce scenario, it will help us to understand the same." - Yes, some device works, some do not, it's really weird. We can arrange a remote session if you need (anydesk or teamviewer), we have a device that the video is not working. so we can check from there. Regards, Emman On Friday, July 23, 2021 at 12:48:10 PM UTC+8 support wrote: Hello Ejgperion, Thank you for the logs. Can you please refer to my previous mail. It would be great if you can provide the dashboard credentials, you can change the same later. I have tested the stream by playing in Mobile browser and it worked fine for me. So if you can provide the related info or a reproduce scenario, it will help us to understand the same. Also, you can refer to our WebRTC SDKs https://github.com/ant-media/Ant-Media-Server/wiki/WebRTC-SDKs -- Best Regards, Mohit Dubey Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Thu, 22 Jul at 5:27 PM I'm not sure if I capture all on server log for that particular device because our log is polluted by dts: 2021-07-22 14:05:55,095 [Thread-31] INFO i.a.streamsource.StreamFetcher - last dts4075793852 is bigger than incoming dts 4136510313 2021-07-22 14:05:55,095 [Thread-31] INFO i.a.streamsource.StreamFetcher - dts (4136510314) is bigger than pts (4075793852) 2021-07-22 14:05:55,106 [Thread-24] INFO i.a.streamsource.StreamFetcher - last dts4075794779 is bigger than incoming dts 4137962459 2021-07-22 14:05:55,106 [Thread-24] INFO i.a.streamsource.StreamFetcher - dts (4137962460) is bigger than pts (4075794779) Hope those logs were enough, On Thursday, July 22, 2021 at 10:26:33 PM UTC+8 ejgp...@gmail.com wrote: Server Log: 2021-07-22 14:05:50,352 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - setting remote description for stream Id 117023572753342422146943 for 313263760 2021-07-22 14:05:50,352 [network_thread - 11935] INFO org.webrtc.Logging - Tag:WebRtcAudioTrackExternal - Message:GetPlayoutUnderrunCount 2021-07-22 14:05:50,352 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - onSignalingChange : STABLE 2021-07-22 14:05:50,353 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - IceConnectionState: CHECKING instance: 313263760 2021-07-22 14:05:50,353 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - Timing:onSetSuccess takes 276ms hash:313263760 2021-07-22 14:05:50,353 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - onSetSuccess for stream Id 117023572753342422146943 2021-07-22 14:05:50,354 [Thread-30] INFO i.a.streamsource.StreamFetcher - last dts4075271338 is bigger than incoming dts 4137779242 2021-07-22 14:05:50,354 [Thread-30] INFO i.a.streamsource.StreamFetcher - dts (4137779243) is bigger than pts (4075271338) 2021-07-22 14:05:50,354 [EncoderQueue - 11943] INFO i.a.e.w.c.VirtualVideoEncoderFactory - createEncoder: VP8 for factory: 836786195 2021-07-22 14:05:50,354 [EncoderQueue - 11943] INFO i.a.e.w.codec.VirtualVideoEncoder - initEncode: 1 x 1. @ 300kbps 60fps automaticResizeOn: true adjusted bitrate: 10000000 for client: 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-1] WARN i.a.enterprise.webrtc.WebRTCClient - It's still not streaming so stop the webrtc client for stream: 117023572753342422146943 and client:313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Stop is called for 117023572753342422146943 for 313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Disposing audio source for stream Id 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Closing and disposing peer connection for stream Id 117023572753342422146943 for 313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO org.webrtc.Logging - Tag:WebRtcAudioTrackExternal - Message:GetPlayoutUnderrunCount 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - IceConnectionState: CLOSED instance: 313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - Stop is already called for 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - onSignalingChange : CLOSED 2021-07-22 14:05:55,084 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Closing peer connection factory for 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,085 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Stopping webrtc client number of send audio packet call: 0 send video packet call: 0 client id: 313263760 -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group. To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-serv...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/f670a874-b290-458a-9977-30a3435a3ff6n%40googlegroups.com. -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group. To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-serv...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/7a15d7cb-5f85-4c0a-8702-02b3ddc76df4n%40googlegroups.com. -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group.To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-server+unsubscribe@googlegroups.com.To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/faeb82ba-9598-402f-8f85-8850e58a8dc7n%40googlegroups.com.44716:1264838 Link to comment Share on other sites More sharing options...
0 ejgperiongmail.com Posted July 23, 2021 Author Share Posted July 23, 2021 Hello, Yes, we can confirm that there is no firewall, because on that same network where we test, other phones and laptops can play the stream, but this galaxy a32 cannot. And yes, udp ports is open: Also, would you know what is causing these to appear on the logs? 2021-07-23 12:58:57,981 [Thread-31] INFO i.a.streamsource.StreamFetcher - last dts5988787309 is bigger than incoming dts 6007917636 2021-07-23 12:58:57,981 [Thread-31] INFO i.a.streamsource.StreamFetcher - dts (6007917637) is bigger than pts(5988787309) 2021-07-23 12:58:57,981 [Thread-29] INFO i.a.streamsource.StreamFetcher - last dts5988791082 is bigger than incoming dts 6007897830 2021-07-23 12:58:57,981 [Thread-29] INFO i.a.streamsource.StreamFetcher - dts (6007897831) is bigger than pts(5988791082) 2021-07-23 12:58:57,991 [Thread-24] INFO i.a.streamsource.StreamFetcher - last dts5988682726 is bigger than incoming dts 6007896975 2021-07-23 12:58:57,991 [Thread-24] INFO i.a.streamsource.StreamFetcher - dts (6007896976) is bigger than pts(5988682726) Regards, Emman Link to comment Share on other sites More sharing options...
0 Ant Media Support Posted July 23, 2021 Share Posted July 23, 2021 Hello Emman, Thank you for that. If the issue is only with Galaxy A32 we can check for it and see for some workarounds. Scenarios: - same network, laptops is working, but phones is not. - wifi connection on phone will not work but lte will work Does it mean that you are able to play the stream on mobile when using mobile network (LTE) but now when using wifi! Also, would you know what is causing these to appear on the logs? This shows the log Level size and can be settled as https://stackoverflow.com/questions/67483155/how-to-reduce-the-log-size-in-ant-media-server -- Best Regards, Mohit Dubey Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Fri, 23 Jul at 4:21 PM , ejgperion@gmail.com <ejgperion@gmail.com> wrote: Hello, Yes, we can confirm that there is no firewall, because on that same network where we test, other phones and laptops can play the stream, but this galaxy a32 cannot. And yes, udp ports is open: Also, would you know what is causing these to appear on the logs? 2021-07-23 12:58:57,981 [Thread-31] INFO i.a.streamsource.StreamFetcher - last dts5988787309 is bigger than incoming dts 6007917636 2021-07-23 12:58:57,981 [Thread-31] INFO i.a.streamsource.StreamFetcher - dts (6007917637) is bigger than pts(5988787309) 2021-07-23 12:58:57,981 [Thread-29] INFO i.a.streamsource.StreamFetcher - last dts5988791082 is bigger than incoming dts 6007897830 2021-07-23 12:58:57,981 [Thread-29] INFO i.a.streamsource.StreamFetcher - dts (6007897831) is bigger than pts(5988791082) 2021-07-23 12:58:57,991 [Thread-24] INFO i.a.streamsource.StreamFetcher - last dts5988682726 is bigger than incoming dts 6007896975 2021-07-23 12:58:57,991 [Thread-24] INFO i.a.streamsource.StreamFetcher - dts (6007896976) is bigger than pts(5988682726) Regards, Emman On Friday, July 23, 2021 at 9:09:53 PM UTC+8 support wrote: Hello Emman, It appears that there is some issue with network, either with symmetric NAT or Firewall. Can you please confirm if there is Firewall which might block traffic and whether UDP port range 5000-65000 is open. -- Best Regards, Mohit Dubey Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Fri, 23 Jul at 10:41 AM , ejgp...@gmail.com <ejgp...@gmail.com> wrote: On Friday, July 23, 2021 at 3:10:02 PM UTC+8 support wrote: Hi Emman, Can you please tell us on which device you are facing the issue. Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Fri, 23 Jul at 8:23 AM Hello, I'm not sure If I received that mail that you mentioned. We are using the javascript sdk. but even the test page, player.html cannot be played on some devices. " I have tested the stream by playing in Mobile browser and it worked fine for me. So if you can provide the related info or a reproduce scenario, it will help us to understand the same." - Yes, some device works, some do not, it's really weird. We can arrange a remote session if you need (anydesk or teamviewer), we have a device that the video is not working. so we can check from there. Regards, Emman On Friday, July 23, 2021 at 12:48:10 PM UTC+8 support wrote: Hello Ejgperion, Thank you for the logs. Can you please refer to my previous mail. It would be great if you can provide the dashboard credentials, you can change the same later. I have tested the stream by playing in Mobile browser and it worked fine for me. So if you can provide the related info or a reproduce scenario, it will help us to understand the same. Also, you can refer to our WebRTC SDKs https://github.com/ant-media/Ant-Media-Server/wiki/WebRTC-SDKs -- Best Regards, Mohit Dubey Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Thu, 22 Jul at 5:27 PM I'm not sure if I capture all on server log for that particular device because our log is polluted by dts: 2021-07-22 14:05:55,095 [Thread-31] INFO i.a.streamsource.StreamFetcher - last dts4075793852 is bigger than incoming dts 4136510313 2021-07-22 14:05:55,095 [Thread-31] INFO i.a.streamsource.StreamFetcher - dts (4136510314) is bigger than pts (4075793852) 2021-07-22 14:05:55,106 [Thread-24] INFO i.a.streamsource.StreamFetcher - last dts4075794779 is bigger than incoming dts 4137962459 2021-07-22 14:05:55,106 [Thread-24] INFO i.a.streamsource.StreamFetcher - dts (4137962460) is bigger than pts (4075794779) Hope those logs were enough, On Thursday, July 22, 2021 at 10:26:33 PM UTC+8 ejgp...@gmail.com wrote: Server Log: 2021-07-22 14:05:50,352 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - setting remote description for stream Id 117023572753342422146943 for 313263760 2021-07-22 14:05:50,352 [network_thread - 11935] INFO org.webrtc.Logging - Tag:WebRtcAudioTrackExternal - Message:GetPlayoutUnderrunCount 2021-07-22 14:05:50,352 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - onSignalingChange : STABLE 2021-07-22 14:05:50,353 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - IceConnectionState: CHECKING instance: 313263760 2021-07-22 14:05:50,353 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - Timing:onSetSuccess takes 276ms hash:313263760 2021-07-22 14:05:50,353 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - onSetSuccess for stream Id 117023572753342422146943 2021-07-22 14:05:50,354 [Thread-30] INFO i.a.streamsource.StreamFetcher - last dts4075271338 is bigger than incoming dts 4137779242 2021-07-22 14:05:50,354 [Thread-30] INFO i.a.streamsource.StreamFetcher - dts (4137779243) is bigger than pts (4075271338) 2021-07-22 14:05:50,354 [EncoderQueue - 11943] INFO i.a.e.w.c.VirtualVideoEncoderFactory - createEncoder: VP8 for factory: 836786195 2021-07-22 14:05:50,354 [EncoderQueue - 11943] INFO i.a.e.w.codec.VirtualVideoEncoder - initEncode: 1 x 1. @ 300kbps 60fps automaticResizeOn: true adjusted bitrate: 10000000 for client: 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-1] WARN i.a.enterprise.webrtc.WebRTCClient - It's still not streaming so stop the webrtc client for stream: 117023572753342422146943 and client:313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Stop is called for 117023572753342422146943 for 313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Disposing audio source for stream Id 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Closing and disposing peer connection for stream Id 117023572753342422146943 for 313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO org.webrtc.Logging - Tag:WebRtcAudioTrackExternal - Message:GetPlayoutUnderrunCount 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - IceConnectionState: CLOSED instance: 313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - Stop is already called for 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - onSignalingChange : CLOSED 2021-07-22 14:05:55,084 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Closing peer connection factory for 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,085 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Stopping webrtc client number of send audio packet call: 0 send video packet call: 0 client id: 313263760 -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group. To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-serv...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/f670a874-b290-458a-9977-30a3435a3ff6n%40googlegroups.com. -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group. To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-serv...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/7a15d7cb-5f85-4c0a-8702-02b3ddc76df4n%40googlegroups.com. -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group. To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-serv...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/faeb82ba-9598-402f-8f85-8850e58a8dc7n%40googlegroups.com. -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group.To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-server+unsubscribe@googlegroups.com.To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/78a8865b-99e9-42d8-b969-2d11e1959a01n%40googlegroups.com.44716:1264838 Link to comment Share on other sites More sharing options...
0 ejgperiongmail.com Posted July 23, 2021 Author Share Posted July 23, 2021 Hello, Yes, on our test environment, this said device can play the video on lte network, but not on wifi. but at the same time, a laptop can play the stream on that same wifi network. It's really weird, but it's stressing us out because more and more client now complains that they cannot see the video. So we really need your help. Internet connection and/or speed is not a problem, clients were on Korea, where internet is very stable and fast. Regards, Link to comment Share on other sites More sharing options...
0 Ant Media Support Posted July 23, 2021 Share Posted July 23, 2021 Hi Emman, Can you please confirm the ant media version that you are using. -- Best Regards, Mohit Dubey Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Fri, 23 Jul at 5:54 PM , ejgperion@gmail.com <ejgperion@gmail.com> wrote: Hello, Yes, on our test environment, this said device can play the video on lte network, but not on wifi. but at the same time, a laptop can play the stream on that same wifi network. It's really weird, but it's stressing us out because more and more client now complains that they cannot see the video. So we really need your help. Internet connection and/or speed is not a problem, clients were on Korea, where internet is very stable and fast. Regards, On Friday, July 23, 2021 at 9:46:06 PM UTC+8 support wrote: Hello Emman, Thank you for that. If the issue is only with Galaxy A32 we can check for it and see for some workarounds. Scenarios: - same network, laptops is working, but phones is not. - wifi connection on phone will not work but lte will work Does it mean that you are able to play the stream on mobile when using mobile network (LTE) but now when using wifi! Also, would you know what is causing these to appear on the logs? This shows the log Level size and can be settled as https://stackoverflow.com/questions/67483155/how-to-reduce-the-log-size-in-ant-media-server -- Best Regards, Mohit Dubey Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Fri, 23 Jul at 4:21 PM , ejgp...@gmail.com <ejgp...@gmail.com> wrote: On Friday, July 23, 2021 at 9:09:53 PM UTC+8 support wrote: Hello Emman, It appears that there is some issue with network, either with symmetric NAT or Firewall. Can you please confirm if there is Firewall which might block traffic and whether UDP port range 5000-65000 is open. -- Best Regards, Mohit Dubey Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Fri, 23 Jul at 10:41 AM , ejgp...@gmail.com < ejgp...@gmail.com> wrote: On Friday, July 23, 2021 at 3:10:02 PM UTC+8 support wrote: Hi Emman, Can you please tell us on which device you are facing the issue. Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Fri, 23 Jul at 8:23 AM Hello, I'm not sure If I received that mail that you mentioned. We are using the javascript sdk. but even the test page, player.html cannot be played on some devices. " I have tested the stream by playing in Mobile browser and it worked fine for me. So if you can provide the related info or a reproduce scenario, it will help us to understand the same." - Yes, some device works, some do not, it's really weird. We can arrange a remote session if you need (anydesk or teamviewer), we have a device that the video is not working. so we can check from there. Regards, Emman On Friday, July 23, 2021 at 12:48:10 PM UTC+8 support wrote: Hello Ejgperion, Thank you for the logs. Can you please refer to my previous mail. It would be great if you can provide the dashboard credentials, you can change the same later. I have tested the stream by playing in Mobile browser and it worked fine for me. So if you can provide the related info or a reproduce scenario, it will help us to understand the same. Also, you can refer to our WebRTC SDKs https://github.com/ant-media/Ant-Media-Server/wiki/WebRTC-SDKs -- Best Regards, Mohit Dubey Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Thu, 22 Jul at 5:27 PM I'm not sure if I capture all on server log for that particular device because our log is polluted by dts: 2021-07-22 14:05:55,095 [Thread-31] INFO i.a.streamsource.StreamFetcher - last dts4075793852 is bigger than incoming dts 4136510313 2021-07-22 14:05:55,095 [Thread-31] INFO i.a.streamsource.StreamFetcher - dts (4136510314) is bigger than pts (4075793852) 2021-07-22 14:05:55,106 [Thread-24] INFO i.a.streamsource.StreamFetcher - last dts4075794779 is bigger than incoming dts 4137962459 2021-07-22 14:05:55,106 [Thread-24] INFO i.a.streamsource.StreamFetcher - dts (4137962460) is bigger than pts (4075794779) Hope those logs were enough, On Thursday, July 22, 2021 at 10:26:33 PM UTC+8 ejgp...@gmail.com wrote: Server Log: 2021-07-22 14:05:50,352 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - setting remote description for stream Id 117023572753342422146943 for 313263760 2021-07-22 14:05:50,352 [network_thread - 11935] INFO org.webrtc.Logging - Tag:WebRtcAudioTrackExternal - Message:GetPlayoutUnderrunCount 2021-07-22 14:05:50,352 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - onSignalingChange : STABLE 2021-07-22 14:05:50,353 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - IceConnectionState: CHECKING instance: 313263760 2021-07-22 14:05:50,353 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - Timing:onSetSuccess takes 276ms hash:313263760 2021-07-22 14:05:50,353 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - onSetSuccess for stream Id 117023572753342422146943 2021-07-22 14:05:50,354 [Thread-30] INFO i.a.streamsource.StreamFetcher - last dts4075271338 is bigger than incoming dts 4137779242 2021-07-22 14:05:50,354 [Thread-30] INFO i.a.streamsource.StreamFetcher - dts (4137779243) is bigger than pts (4075271338) 2021-07-22 14:05:50,354 [EncoderQueue - 11943] INFO i.a.e.w.c.VirtualVideoEncoderFactory - createEncoder: VP8 for factory: 836786195 2021-07-22 14:05:50,354 [EncoderQueue - 11943] INFO i.a.e.w.codec.VirtualVideoEncoder - initEncode: 1 x 1. @ 300kbps 60fps automaticResizeOn: true adjusted bitrate: 10000000 for client: 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-1] WARN i.a.enterprise.webrtc.WebRTCClient - It's still not streaming so stop the webrtc client for stream: 117023572753342422146943 and client:313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Stop is called for 117023572753342422146943 for 313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Disposing audio source for stream Id 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,082 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Closing and disposing peer connection for stream Id 117023572753342422146943 for 313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO org.webrtc.Logging - Tag:WebRtcAudioTrackExternal - Message:GetPlayoutUnderrunCount 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - IceConnectionState: CLOSED instance: 313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - Stop is already called for 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,083 [network_thread - 11935] INFO i.a.enterprise.webrtc.WebRTCClient - onSignalingChange : CLOSED 2021-07-22 14:05:55,084 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Closing peer connection factory for 117023572753342422146943 viewer hashcode:313263760 2021-07-22 14:05:55,085 [vert.x-eventloop-thread-0] INFO i.a.enterprise.webrtc.WebRTCClient - Stopping webrtc client number of send audio packet call: 0 send video packet call: 0 client id: 313263760 -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group. To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-serv...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/f670a874-b290-458a-9977-30a3435a3ff6n%40googlegroups.com. -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group. To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-serv...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/7a15d7cb-5f85-4c0a-8702-02b3ddc76df4n%40googlegroups.com. -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group. To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-serv...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/faeb82ba-9598-402f-8f85-8850e58a8dc7n%40googlegroups.com. -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group. To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-serv...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/78a8865b-99e9-42d8-b969-2d11e1959a01n%40googlegroups.com. -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group. To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-server+unsubscribe@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/02c9e9d8-e662-4e30-b54e-2bd8ef3fc6f9n%40googlegroups.com. 44716:1264838 Link to comment Share on other sites More sharing options...
0 ejgperiongmail.com Posted July 23, 2021 Author Share Posted July 23, 2021 Here's the version: Enterprise Edition 2.3.3.1 20210609_2033 Link to comment Share on other sites More sharing options...
0 ejgperiongmail.com Posted July 24, 2021 Author Share Posted July 24, 2021 Hello, Some new info: Whale <= Korea browser, working perfect Chrome <= Not Working Still using the Galaxy a32. Regards, Link to comment Share on other sites More sharing options...
0 Ant Media Support Posted July 24, 2021 Share Posted July 24, 2021 Hello Emman, Did you see my last mail regarding credentials! If you can provide the Dashboard credentials we can look into both the cases of Galaxy A32 as well as Dash. Also, has there been any other cases where you haven't been able to play the stream apart from Galaxy A32 on Wifi? -- Best Regards, Mohit Dubey Star Ant Media Server on GitHub and get a chance to win an AMS Annual Enterprise Edition License. On Sat, 24 Jul at 3:23 PM , ejgperion@gmail.com <ejgperion@gmail.com> wrote: Hello, Some new info: Whale <= Korea browser, working perfect Chrome <= Not Working Still using the Galaxy a32. Regards, On Saturday, July 24, 2021 at 12:24:24 AM UTC+8 ejgperion@gmail.com wrote: Here's the version: Enterprise Edition 2.3.3.1 20210609_2033 -- You received this message because you are subscribed to the Google Groups "Ant Media Server" group.To unsubscribe from this group and stop receiving emails from it, send an email to ant-media-server+unsubscribe@googlegroups.com.To view this discussion on the web visit https://groups.google.com/d/msgid/ant-media-server/032a4b5c-11e4-4003-a1da-09bd4047adb7n%40googlegroups.com. 44716:1264838 Link to comment Share on other sites More sharing options...
0 ejgperiongmail.com Posted July 24, 2021 Author Share Posted July 24, 2021 Hello, I sent a separate email to support@antmedia.io to send the credentials. And Yes, we have other cases as well, using galaxy note 20 and a PC. Regards, Link to comment Share on other sites More sharing options...
0 ejgperiongmail.com Posted July 26, 2021 Author Share Posted July 26, 2021 Hello, Did you receive my separate email regarding the credentials? Regards, Link to comment Share on other sites More sharing options...
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ejgperiongmail.com
Hi, Good Day,
I tried to remote inspect using chrome (a mobile phone is connected), then I noticed
And we already submitted an email, but no one replies.
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