We have a Multitrack web conference implementation using AMS 2.4.1 version. Its working great for our use case, except in one scenario. When there are N (< 3) number of users and they on there camera simultaneously, then few remote users are not rendered as we don't receive the video tracks for those users in `newStreamAvailable`. We only receive the audio track for those users. We are able to reproduce this quite frequently.
As a backup, I am trying to poll AMS using getTrackList with main track Id to get all available streams, but I am not getting any message trackList
var jsCmd =
{
command : "getTrackList",
streamId : streamId, // this is roomId or main track id
token : token
}
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krishnaps
Hi There,
We have a Multitrack web conference implementation using AMS 2.4.1 version. Its working great for our use case, except in one scenario. When there are N (< 3) number of users and they on there camera simultaneously, then few remote users are not rendered as we don't receive the video tracks for those users in `newStreamAvailable`. We only receive the audio track for those users. We are able to reproduce this quite frequently.
As a backup, I am trying to poll AMS using getTrackList with main track Id to get all available streams, but I am not getting any message trackList
var jsCmd = { command : "getTrackList", streamId : streamId, // this is roomId or main track id token : token }
Any insight would be helpful.
Thanks,
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