Ice candidate timeout error

[Michele Dolce]

Hello we installed the aws marketplace version following the guide at https://github.com/ant-media/Ant-Media-Server/wiki/Guide-For-AWS-Marketplace-Users.

With some particular kind of users we are facing timeout errors due to a failing icecandidate connection.

If those users change network provider, for example switching from WIFI to mobile hotspot, they have not this error anymore.

We tried to open udp ports on their routers but it didn't solve the problem. Anyway I think that there must be a common solution because, also if it would have solved the problem, we can't go into every user router and open their ports.

I share the server log here in the post.

Thank you

LOG-FAIL.txt

[Yash]

Hi @Michele Dolce
I hope you are doing well.
To handle this problem, you can use TURN server. Check out the following document for more details:
https://resources.antmedia.io/docs/turn-server-installation

TURN server should be installed on separate server.

Regards,
Yash