THERE IS A PROBLEM IN INSTALLING THE ANT MEDIA SERVER.

[jayhonradez]

antmedia: unrecognized service
antmedia: unrecognized service
There is a problem in installing the ant media server. Please send the log of this console to support@antmedia.io

I GET THIS ERROR WHENEVER I INSTALL MY ANT MEDIA ON UBUNTU PLEASE HELP ME TO FIX THIS.

[Yash]

@jayhonradez
Could you please share the exact command you used as well as the full logs (as a file) after you ran it?

[Yash]

@jayhonradez

As far as I know, my colleague has already provided the solution to you via a support ticket that you raised. I'm also posting it here for other's knowledge.

Since you are installing Ubuntu in a Windows environment and systemd does not support on WSL, you must run Ant Media Server with init.d. For this, please do the installation process as below.

sudo ./install_ant-media-server.sh -i name-of-the-ant-media-server-zip-file -s false

 

[jayhonradez]

i still get the same error after trying this. how to send full logs via file?

[jayhonradez]

24 minutes ago, Yash said:

@jayhonradez
Could you please share the exact command you used as well as the full logs (as a file) after you ran it?

i already tried the command you sent but i still get the same error. 

[Yash]

@jayhonradez
Please go to /usr/local/antmedia directory and start the server with sudo ./start.sh command. Please let me know if that works.

[jayhonradez]

17 minutes ago, Yash said:

@jayhonradez
Please go to /usr/local/antmedia directory and start the server with sudo ./start.sh command. Please let me know if that works.

is says sudo command not found

 

[Yash]

@jayhonradez
Try without sudo as well.

[rahul7827]

Hii @jayhonradez

Try the above command, this is the right way. 

Installation doc https://resources.antmedia.io/docs/installation?highlight=Install

Can you please share a short video how you are trying to install. This way we can understand the issue easily. 

If we find still there is an issue we can together see on google meet. 

 

[jayhonradez]

1 minute ago, rahul7827 said:

Hii @jayhonradez

Try the above command, this is the right way. 

Installation doc https://resources.antmedia.io/docs/installation?highlight=Install

Can you please share a short video how you are trying to install. This way we can understand the issue easily. 

If we find still there is an issue we can together see on google meet. 

 

can you install it for me via team viewer?

[rahul7827]

Ok, send me google meet link in DM. 

[jayhonradez]

3 minutes ago, Yash said:

@jayhonradez
Try without sudo as well.

 

test.txt

[jayhonradez]

2 minutes ago, rahul7827 said:

Ok, send me google meet link in DM. 

dmed u already bro

[rahul7827]

@Yash I did not found any issue with installation and starting the media server. May be @jayhonradez is trying something else.
BTW his issue is fixed and wrote some steps for his ease.

[Yash]

@rahul7827
Thanks for providing the quick support to @jayhonradez. You are great 💯

[rahul7827]

😊