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Failure to consistently initialize stream


Adam Pere
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Hello,

We're currently hosting a server and are having trouble consistently starting a stream from a single location.

We're trying to stream from an AJA Helo Box https://www.aja.com/products/helo
and have set it up using all of the suggestion on your github wiki.

When we start the stream, 9/10 times the Ant Media portal will say broadcasting but will not have the x1.00 number next to it. When this occurs, trying to view the stream will simply show "waiting for stream to start".

When it does work, it works perfectly.

Do you have any idea on how we can resolve this issue?

We're running Enterprise Edition 2.1.1 20200902_1011
System Disk: 31GB
Memory: 58.9GB
JVM Heap Memory 14.7GB

Thank you,
Adam

 

error_logs.txt

error_logs.txt

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Hey Alex,

Unfortunately, we weren't able to instal this to test as the client was actively using the server. We're going to be able to install this within the next week. Would it be possible to get an updated trial or convert our existing ant media server license?

Adam



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ADAM M PERE DIRECTOR of CREATIVE TECHNOLOGY

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